Conditions of sale
The owner of the online shop PERENNE INTERIOR (hereinafter referred to as the Online Shop) is PERENNE DISAIN OÜ, registration code 16147567, located at Suur-Patarei 20/2, Tallinn, Harjumaa.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. A delivery fee is added to the price.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee, which can be paid by bank transfer or other payment method (credit cards), is then displayed. You can also choose to pay by “invoice payment”, in which case we will send you an invoice for payment.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Payment methods
- You can pay for your order by bank transfer, credit card or invoice.
- Bank links in Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank.
- The seller does not have access to the customer’s bank and credit card details.
- Payment is in euros.
NB! When paying by bank transfer, be sure to press the “Back to merchant” button on the bank page.
Payments are intermediated by AS LHV Pank. Payments are made outside the Online Shop in the bank’s secure environment. The seller does not have access to the customer’s bank and credit card details. The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
The owner of the online shop is the controller of the personal data and forwards the personal data necessary for the execution of payments to the processor AS LHV Bank.
Delivery to
Goods are sent to the Republic of Estonia and the European Union. Goods are only sent to Mujas by special agreement.
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method. Shipments within Estonia usually arrive at the destination specified by the buyer within 2-5 working days from the entry into force of the sales contract.
Outside Estonia, delivery will take place within 14 calendar days. For foreign orders, please contact the Online Shop at info@perenne.ee to find out the cost of delivery.
You can also come to our salon at Suur-Patarei 20/2, Tallinn. To do this, select “I’ll pick you up myself” in the shopping cart.
Right of withdrawal
After receipt of the order, the purchaser has the right to withdraw from the contract concluded in the e-shop within 14 days [depending on the products, the purchaser may not have the right to withdraw, the relevant products and services must be listed and must meet the conditions listed in § 53(4) of the Law of Obligations Act ].
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a simple withdrawal form to and send it to the following e-mail address.
info@perenne.ee
no later than 14 days after receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the withdrawal, return to the buyer all the payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Within the first six months of the delivery of the goods to the purchaser, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In case of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to info@perenne.ee or by calling +3726004600.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees related to the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods.
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Dispute resolution
If the buyer has any complaints regarding the Online Shop, they should be sent by e-mail to info@perenne.ee or by phone +3726004600.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can refer the matter to the European Union’s consumer redress body.
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